Frequently Asked Questions

FAQ's

LAWPRO®
Who makes LawPro® products?
How can you afford to sell LawPro® products at such a great price?

SHIPPING
Can I ship my order to another address?
How are shipping and handling (S&H) charges calculated?
Can I track my package?
Can I use my account number to ship my order?
Can I ship my order via USPS mail?
What shipping method can I use for my international order?

RETURNS
What is the return policy?
I've returned my order, when will I receive my credit?
What do I do if I've received a damaged product?

LAWPRO®

Q: Who makes LawPro® products?
A: LawPro® products are made by exclusively by Quartermaster and are designed to the same high standards as well known name brand products, but with one major difference…the price!
Because we manufacture LawPro® products, they are not available through other retailers and we do not sell them to distributors. The only place you can find the outstanding value of LawPro® is at Quartermaster!

Q: How can you afford to sell LawPro® products at such a great price?
A: All LawPro® products are manufactured by Quartermaster exclusively at our factories. This means that you are buying "Direct from the Manufacturer". Without the high markups of other brand name products, or the cost of using a "middleman," we are able to pass dramatic savings along to you!

While the price may be low, LawPro® quality is excellent. Every item that carries the LawPro® label either meets, or in most cases exceeds, equivalent competitors' products. In order to ensure this, we send our own representative to the factories to ensure quality control is at its highest.

ORDERS

Q: Do you accept Purchase Orders (POs)?
A: Yes, we accept Purchase Orders from the government (Federal, State, Local), institutions, major corporations and small businesses via fax only. Purchase Orders are accepted subject to credit approval.

Q: How can I place an order?
A: Orders can be placed on-line, or by phone, mail, or fax. You can also visit our retail stores.
1. Order Online: We accept Mastercard, Visa, Discover, and American Express.

2. Order by phone: Please call our toll-free number at1-800-444-8643 M-F from 5:30AM-7:00PM, SAT from 8:00AM-3:00PM Pacific Standard Time. To expedite your phone order, we recommend that you fill out the order form completely and have your credit card with expiration date ready when you call to place your order.

3. Order by fax: Please fax us your order form or purchase order to 562-304-7335. If you don't have an order form, it can be downloaded.

4. Order by mail: Please fill out the order form that can be found in the catalog or downloaded and mail it to:

Quartermaster
P.O. Box 4147
Cerritos, CA 90703-4147

5. Visit our stores:

Q: What form of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover for online, phone, fax, or mail orders; and we accept checks, cashier's checks, or money order for mail and Purchase Orders.

Q: When will I receive my order?
A: Orders placed by 12PM Pacific Standard Time will be ship the same day at no additional charge. There are a few exceptions, of course. The item(s) must be in stock when your order is placed, you must use a credit card and it must clear with no problems. Also, items with embroidery, tailoring, engraving, or customization may be delayed.

Your package should arrive within 3-7 business days (Monday - Friday, excluding weekends and holidays). Since our Distribution Center is located in Southern California, East Coast orders may take longer. For faster delivery options, 2nd Day Air is available for an additional $9.00. For Next Day Air or other information, please contact our friendly Customer Service Line toll-free at 1-800-444-8643 from M-F 5:30AM-7:00PM, Sat 8:00AM-3:00PM Pacific Time.

Q: What happens if the product I order is not available?
A: The product will be placed on backorder and most of the time, the product has already been ordered by our Purchasing Department. If we have your updated email address, we will inform you via email when your product is shipped. If you decide to cancel your order, please call our friendly Customer Service line at toll free 1-800-444-8643 from M-F 5:30AM-7:00PM, Sat 8:00AM-3:00PM Pacific Time.

Q: If a product requires proof of occupation, how do I furnish it upon my order?
A: Because of the unique protective aspect of Law Enforcement, many of our products are not sold to the general public. Products such as automatic knives, large containers of defense sprays, batons and body armor are sold only to law enforcement, military and some security personnel with proof of occupation.  All items that include POLICE, SHERIFF, AGENT or PAROLE lettering are restricted and require proof of occupation with purchase.

If a product you would like to purchase is restricted, simply fax the necessary documentation to our Customer Service line at 562-304-7335, email to help@qmuniforms.com, or mail to P.O. Box 4147, Cerritos CA 90703.

Q: Do you charge sales tax?
A: We charge sales tax ONLY to California customers.

Q: Can I cancel my order and how long would it take to get my credit back?
A: Yes, as long as the order hasn't been shipped or customized. If you cancel prior to ship confirmation, your credit card will not be charged and if you've mailed a check to us, you will receive a check within 10-12 business days (Monday-Friday, excluding weekends and holidays).

Q: What should I do before receiving my order?
A: 1. Carton should be checked for damage before signing delivery receipts.
2. Should there be damage or distortion of any kind, write "DAMAGED CARTON" on all delivery receipts before signing.
3. Do not discard damaged cartons as they must be held for inspection purposes.
4. Until requested by the Delivering carrier, damaged merchandise should not be removed from your location.
5. Please follow above instructions to avoid being liable for damaged merchandise.

SHIPPING

Q: Can I ship my order to another address?
Yes you can for all orders. As for online orders, type in the address that you want your package to be shipped to when you get to the Check Out Screen.

Q: How are shipping and handling (S&H) charges calculated?
A: These charges depend on the size and weight of the package, destination, and delivery option. Heavy orders require additional S&H charges. If you order online, it can be viewed at the Check Out page before you order is finalized and you will have the opportunity so select an alternative ship method. Just a note, the first pound costs the most so the more you buy the lower your S&H will be as a percent of the purchase total. For international orders the customer is responsible for any custom fees and special shipping and handling changes.

Q: Can I track my package?
A: Yes, you can if you choose UPS or DHL (international) as a delivery option. Your order confirmation email will include links to track your package.  Simply click on UPS Tracking or DHL Tracking and type in the tracking number in the open box.

Q: Can I use my account number to ship my order?
A: Yes you can as long as it is with one of the major carriers.

Q: Can I ship my order by USPS mail?
A: P.O. Boxes, APO’s, FPO’s, and other Military orders will be shipped by USPS mail. 

Q: What shipping method can I use for my international order?
A: All international orders are shipped DHL Air only for speed and tracking purposes. Delivery time varies with each country.

RETURNS

Q: What is your Return Policy?
A: At Quartermaster, service is everything! That's why we offer quality products backed up by our Risk Free Guarantee. If for any reason you are not completely satisfied with your purchase, simply return the item to us within 30 days of receipt in its original condition by filling out the back of the packing slip.*

If the packing slip is no longer available, you can write it on a piece of paper. Include order number, name, address, item(s) being returned and if you are exchanging, items that you are exchanging for. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that lost in transit.

Our return address is as follows:

Quartermaster
Attention: Returns Department
17600 Fabrica Way
Cerritos, CA 90703

*Please note that there are no returns or exchanges on items that have been altered, customized, worn, or washed. However, custom items such as nametags, special orders, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have not made them in accordance with the instructions (measurements, etc.) that are supplied to us. Shoes or boots may be returned if worn indoors. Videos, audio cassettes and CDs may only be returned (unless defective) if unopened and in original packaging. When a Purchase Order (PO) is used to buy a product, the sale is considered final.  Exceptions may also apply for items ordered on a Purchase Order.

Q: I've returned my order, when will I receive my credit?
A: If you've sent us a check you will receive a check between 10-12 business days (Monday-Friday, excluding weekends and holiday). If you've used a credit card, your refund will be processed right away but it may take two billing cycles for it to appear on your statement.

Q: What do I do if I've received a damaged product?
A: If you receive a package via UPS that is damaged, immediately notify the driver or your local UPS Customer Service for advice.

If you receive a damaged packaged shipped by U.S. Mail-Parcel Post, notify your Postmaster immediately. Have the Postmaster acknowledge the report in writing. Return the damaged item with a letter of explanation, the Postmaster’s report and a copy of your invoice.