- Privacy and Security
Effective Date: July 1, 2004
At Quartermaster, earning and keeping your trust is the standard for everything we do. We never sell, rent or trade e-mail addresses with any other company.
If you have any questions that are not answered below, please e-mail us at firstname.lastname@example.org.
Do you sell, rent or trade customer e-mail addresses?
No. We never sell, rent, or trade e-mail addresses.
Does Quartermaster share names and addresses with third parties?
Yes. The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. If you prefer that we do not share your name and address with marketing partners, please email us at email@example.com, phone us at 866.673.7645 or write us at Quartermaster C/O Opt-Out, PO Box 4147, 17600 Fabrica Way, Cerritos, CA 90703.
What kind of information will I be asked to provide?
When you place an order, request e-mail updates, request a catalog, or participate in a promotion, contest or survey, we may ask for some or all of the following: your name, address, phone number and e-mail address. If placing an order, we may ask for credit card information.
We maintain a record of your online, catalog and store purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address. We never use these e-mail addresses for any other purpose.
How will Quartermaster use the information I provide?
Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions. We use both e-mail and postal addresses to share information with our customers.
We often use testimonials from our customers in printed material or on our Web site, but only when we have express permission to do so. Testimonials come from customer comments sent or e-mailed directly to us.
Do I need a password to order from Quartermaster?
No. However, you may find it more convenient if you sign up for an account with us. In your account we can store your name, address and credit card information so you don't have to enter that information during future shopping visits. Only the last four digits of your credit card numbers are displayed for easy identification.
How do I update my personal information?
Give us a call at 866.673.7645. Our customer service representatives are available daily from 5:30AM to 6PM PST and Saturdays from 8AM to 3PM PST
How do I discontinue promotional e-mails?
At the bottom of each e-mail is information about removing your name from our e-mail list.
After you make a purchase, for your convenience we will still send e-mail order confirmations and information about your order. We may also contact you by phone or mail if we have questions regarding your order.
How do I know Quartermaster is a secure site?
We use state-of-the-art technology to encrypt your personal and financial information before it is sent. The ordering area of our site is protected this way and is referred to as ?secure.? You never have to worry when you send us your credit card information.
Does qmuniforms.com use SSL technology?
Yes. Secure Socket Layer (SSL) technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site, making it useless to anyone but QMuniforms.com.
How do I know when I am in secure mode?
If you look at the Web site address in your browser window, non-secure sections of our site begin with "http://". When you move to a secure area, the address changes to "https://"; the "s" means secure. You'll also see a lock displayed in the lower right-hand corner. If for any reason you cannot access a secure area of our site to place your order, please call 866.673.7645. Our customer service representatives are available daily from 5:30AM to 6PM PST and Saturdays from 8AM - 3PM PST
What if an unauthorized purchase occurs?
We will do whatever we can to help resolve the situation. The Fair Credit Billing Act requires your bank or credit card company to hold you responsible for no more than $50 of unauthorized or fraudulent charges on a credit card. Most debit card issuers voluntarily adopt the same liability limitations as credit card issuers, but you may want to check with your bank to make sure. Remember: if unauthorized use of your credit or debit card does occur, it is your responsibility to notify your card provider as stated in your agreement with them.