Order Status Inquiries

Q. When will I receive my order?
A. Orders placed by 12PM Pacific Standard Time will be shipped the same day at no additional charge. There are a few exceptions, of course. The item(s) must be in stock when your order is placed, you must use a credit card and it must clear with no problems. Also, items with embroidery, tailoring, engraving, or customization will include additional processing time.

Your package should arrive within 3-7 business days (Monday - Friday, based on location and excluding weekends and holidays). East Coast orders generally arrive within 5-7 business days. For faster delivery options, 2nd Day Air is available for an additional $18.00. For Next Day Air or other information, please contact our convenient Customer Service Line toll-free at 1-800-444-8643 from M-F 5:30AM-7:00PM, Sat 8:00AM-3:00PM Pacific Time.

Q. What happens if the product I order is not available?
A. The product will be ordered for you and automatically shipped out once received. Most of the time, the product has already been ordered by our Purchasing Department. If we have your updated email address, we will inform you via email when your product is shipped. If you have any questions regarding your order, please call our Customer Service line at toll free 1-800-444-8643 from M-F 5:30AM-7:00PM, Sat 8:00AM-3:00PM Pacific Time.

Q. If a product requires proof of occupation, how do I provide the credentials required to place my order?
A. Because of the unique protective aspect of Law Enforcement, many of our products are not sold to the general public. Products such as automatic knives, large containers of defense sprays, batons and body armor are sold only to law enforcement, military and some security personnel with proof of occupation. All items that include POLICE, SHERIFF, AGENT or PAROLE lettering are restricted and require proof of occupation with purchase.

You may fax your credentials to 562-304-7335 or email us at help@qmuniforms.com. Please make sure to include your order number.

Q. Do you charge sales tax?
A. We charge sales tax only to California and Nevada customers.

Q. Can I cancel my order and how long would it take to get my credit back?
A. Yes, as long as the order hasn't been shipped or customized. If you cancel prior to ship confirmation, your credit card will not be charged and if you've mailed a check to us, you will receive a check within 10-12 business days (Monday-Friday, excluding weekends and holidays).

Shipping Policy

Q. How are shipping and handling (S&H) charges calculated?
A. Almost all standard shipping charges are based on the total dollar value of your order. You will find our shipping rates here.

When purchasing online, you can view your shipping charge before submitting your order and you will have the opportunity to select an alternative shipping method if desired,

Additional shipping charges will apply for products of excessive size or weight.

For international orders, the customer is responsible for any custom fees and special shipping and handling charges. Tariff charges do not apply.

Q. How can I track my package?
A. You can if you choose FedEx or DHL (international) as a delivery option.

Q. Can I use my own shipping account number to ship my order?
A. Yes, you can as long as it is with one of the major carriers (FedEx, UPS, etc.) Additional handling fees will be applied.

Q. Can I ship my order by USPS mail?
A. Yes. P.O. Boxes, APO's, FPO's, and other Military orders will be shipped by USPS mail.

Q. What shipping method can I use for my international order?
A. All international orders are shipped DHL Air only for speed and tracking purposes. Delivery time varies with each country.

Returns and Exchange Policy

At Quartermaster, service is everything! That's why we offer quality products backed up by our Risk Free Guarantee. If for any reason you are not completely satisfied with your purchase, simply return the item to us within 30 days of receipt in its original condition by filling out the back of the packing slip. If the packing slip is no longer available, you can write it on a piece of paper. Include order number, name, address, phone, item(s) being returned and if you are exchanging, items that you are exchanging for. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that are lost in transit.

Our return address is:
Quartermaster
Attention: Returns Department
17600 Fabrica Way
Cerritos, CA 90703

Please note: There are no returns or exchanges on items that have been altered, customized, worn, or washed. However, custom items such as nametags, special orders, uniform with tailoring, alterations,etc. that are made up to customer specifications may be returned for adjustment if we have not made them in accordance with the instructions (measurements, etc.) that are supplied to us. Shoes or boots may be returned if worn indoors. When a Purchase Order (PO) is used to buy a product, the sale is considered final. Exceptions may also apply for items ordered on a Purchase Order.

Q. I've returned my order, when will I receive my credit?
A. If you paid by check, you will receive a check between 10-12 business days (Monday-Friday, excluding weekends and holiday). If you've used a credit card, please contact your bank for processing confirmation.

Q. What do I do if I've received a damaged product?
A. If you receive a package via UPS that is damaged, immediately notify the driver or your local FedEx Customer Service for advice. If you receive a damaged packaged shipped by U.S. Mail-Parcel Post, notify your Postmaster immediately. Have the Postmaster acknowledge the report in writing. Return the damaged item with a letter of explanation, the Postmaster's report and a copy of your invoice.